• All orders will be dispatched the next working day. Working days are Monday to Friday, excluding public holidays. Any delays caused by external factors such as courier issues (e.g., strikes, weather, high volume, traffic) are beyond our control and will not be considered as working days.
• The indicated shipping time is an estimated number of working days from dispatch to delivery. It is not a guaranteed delivery date unless explicitly stated. During busy periods such as public holidays, Black Friday and Christmas, please expect potential delays beyond the usual shipping timeframes.
• For orders containing multiple items, all items will be packaged together in one box, unless you request separate packaging during checkout.

• Standard - 2 to 4 business days - £3 - Free on orders over £50
  
• Express - 1-2 business days: £4 - Free on orders over £100

• Royal Mail Tracked Delivery (7-9 business days): £6 - Free on orders £100 and over

All other international orders may be subject to import duties and taxes upon delivery, which are the responsibility of the customer. Since customs regulations vary by country, we are unable to provide specific information on these charges. If you decide to refuse the parcel to avoid paying duties and taxes, you will receive a partial refund, excluding the original shipping fees and any applicable duties or taxes.

Due to hygiene reasons, pierced jewellery is non-returnable. This includes all: Studs, Flat backs, Barbells, Hoops and Clickers.

We do not accept returns for reasons such as sizing, preference, or change of mind due to the nature of pierced jewellery

Faulty Items

We only accept returns for faulty items within 14 days of purchase.

If you believe your item is faulty, please contact us at support@leajewels.co.uk with your order number and clear photos of the issue.

Return Conditions

All approved returns must be:

• In brand new, unused condition
  
• With no signs of wear or damage
  
• In the original packaging (unless part of the order is being returned)
  

If these conditions are not met, we reserve the right to refuse the return and send the item back to you at your expense.

Undeliverable Orders

If an order is returned to us due to being undeliverable (e.g. incorrect address or not collected), the customer is responsible for any re-delivery charges.

If you have any questions before purchasing, feel free to contact us — we’re always happy to help you choose the right piece.

Upon receiving your return, we will inspect the item to ensure it meets the criteria for a refund. If approved, we will reimburse the cost of the goods, minus any delivery charges (exceptions may apply), to the original payment method.

Refunds will be processed within 2-5 working days of receiving the item. Please note that the transaction may take an additional 3-7 working days to appear on your account, depending on the original payment method.

You will not receive an email upon receipt of your return. We will only notify you once your refund has been processed.

Please Note: All returned parcels must include a note with your full name and order number. Failure to do so may delay the processing of your return or, in some cases, result in it not being processed at all.